Bill of materials
Tech stack and integrations
ExotelWhatsApp APIn8nGeminiPostgreSQLEmail
Pricing approach
Project-based and scope-dependent. Book a call to discuss the workflow, complexity, integrations, and rollout plan.
Drawing no. 03 — WhatsApp AutomationScale 1:1 · Rev C
Automation service
WhatsApp Automation Services - AI Sales Bots
WhatsApp automation that qualifies leads through natural conversation and hands structured data to your CRM — no enquiry sitting unanswered overnight. The live freight-forwarder bot holds conversations in English, Hindi, and Telugu, keeps lead memory in PostgreSQL, and alerts sales the moment a quote is on the table.
FIG. 03WhatsApp Automation — ink studyScale 1:1 · Rev C
What I build
WhatsApp Business webhook setup
AI qualification flows with structured JSON outputs
Lead profile storage and conversation history
Sales email alerts when a quote is requested
CRM or n8n handoff after qualification
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FAQ
Q.01
Can the bot qualify leads before a human replies?
Yes. The freight bot collects name, route, cargo, weight, shipment mode, and quote intent in conversation — so when sales picks it up, they are talking to a qualified lead, not an unread message.
Q.02
Can the bot speak Indian languages?
Yes. The documented bot supports English, Hindi, and Telugu and can switch language during the same conversation.
Q.03
Where is conversation history stored?
In PostgreSQL, alongside the lead profile. The live system retrieves the last 100 messages on every inbound message, so the bot never asks a customer to repeat themselves — and the history is there for reporting and CRM handoff.
Q.04
Can WhatsApp leads enter Zoho CRM?
Yes. Once qualified, the lead lands in Zoho CRM as a structured record through an n8n workflow — name, requirement, and conversation context included, with nothing copied across by hand.
Q.05
Can follow-ups be automated?
Yes. When a lead goes quiet, the live system sends a 24-hour and a 72-hour follow-up automatically — the polite persistence most sales teams intend to do and rarely manage manually.